FAQs

For Prospective Buyers | For Bracelet Owners

For Prospective Buyers:

Q: What is the carat weight?
A: The carat weight of diamonds used in our links vary from 2-points to 10-points. Please visit the Styles page for details of total carat weight by link and by bracelet.

Q: What is each link made of?
A: Each link is made of white or yellow 14k gold.

Q: What is a snake chain and what is it made of?
A: A snake chain is a flexible, tubelike bracelet with a wavelike pattern. Ours serves as a temporary placeholder for links and is gold-filled. Each time a link is permanently added by your jeweler, a portion of the snake chain is removed. Once completed, there is only a solidly constructed link bracelet and no more snake chain.

Q: What is the color, cut, and clarity of the diamonds?
A: Start-to-Finish's diamonds are G-H color and all are good cuts ranging from SI1 (at minimum) to VS2. For a complete discussion, please visit The 4Cs of Diamond Buying.

Q: How big are the diamonds and how many are there?
A: Diamonds range from 2.7 to 3 millimeters in diameter. The number and size varies by style so please check the individual bracelet descriptions.

Q: How can I be assured of bracelet quality?
A: We have a 3-part quality control inspection process to ensure that each item is in mint condition before it reaches a store. If for any reason you are unsatisfied, tell your jeweler immediately. In most cases, a 30-day warranty is offered. We advise you to check with your store’s return and exchange policies regarding any and all items prior to purchase.

Q: What size bracelets are available?
A: Our bracelets are available in both seven and eight inch lengths. The most common size is seven inches, but your jeweler will be able to advise you on the best size if you are buying for yourself. If you are buying the bracelet as a gift, select a seven-inch bracelet; it can be exchanged if a size 8 is needed.

Q: How do I find a jeweler in my area?
A: Please click here to visit our Store Locator.

Q: What if there is not a store in my area?
A: If a store is not listed in your town on our website, find a jeweler in your area, contact them, and ask them to email us .

Q: Can I purchase a bracelet online?
A: Our product is currently not sold by online retailers, although some jewelers may offer an e-commerce, online, or by phone purchase option. We advise calling a nearby store to make any purchase arrangements.

For Bracelet Owners:

Q: How do I clasp my bracelet correctly?
A: Here are the instructions for proper closure:

• Make sure the safety is in the "up" position, tucked away inside the clasp
• Slip the D-ring onto the arm of the clasp, close to the safety
• Ensure that the D-ring is not nestled in one of the two grooves
• Snap the clasp gently in place. If you notice any resistance, check the placement of the D-ring.

Q: How do I care for my bracelet?
A: Every 6 months you should clean it and have it inspected by your professional jeweler to ensure diamonds are snug and secure. We ask all jewelers to perform this check each time a new link is added.

In addition, DO NOT:

• Wear it in the shower
• Do dishes with it
• Clean with any harsh chemicals while wearing it
• Wear it all day, everyday whereby any of the above situations are likely

We want you to love and cherish your bracelet for many years to come and these guidelines will help you to do just that!

Q: Why should I register my bracelet?
A: Registering your bracelet, either in the store or online, makes you eligible to receive special discounts and reminders. For more information, visit http://www.start-to-finishbracelets.com/customer/registration.asp

Q: How do I register my bracelet?
A: Your jeweler can provide a registration card for you to complete or you may submit a form online.